Lalamove, a leading on-demand delivery platform in Hong Kong, has adopted Freshdesk and Freshsales from Freshworks Inc. to enhance sales efficiency in Asia and Latin America. Through this integration, Lalamove achieved a 24% improvement in sales conversion and a 58% increase in customer engagement.
The Lalamove and Freshworks collab
The collaboration allows Lalamove to provide personalized experiences to consumers and business partners, connecting seamlessly through various channels. Freshsales’ automation software enables Lalamove to build detailed customer profiles, fostering a unified view for sales and support teams.
The native integration with Freshdesk facilitates efficient ticket creation and internal support, resulting in significant business growth.
The use of Freshworks products has empowered Lalamove to better understand and serve its customers, contributing to improved sales productivity and overall business advancement.
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