NTT DATA Launches Governed AI Solution for Insurance Workflows

NTT DATA has launched an AI-native insurance solution designed to transform complex workflows into governed, repeatable services while improving productivity, decisions and risk management.

NTT DATA Launches Governed AI

NTT DATA has launched NTT DATA AI for Insurance, an AI-native agentic solution designed to transform complex insurance workflows into governed, repeatable services across underwriting, claims and customer service.

Powered by the company’s AIVista AI-native product platform, the Service-as-Software solution combines configurable AI agents, insurance-specific data models, workflow orchestration and enterprise-grade governance. The platform is designed to help insurers improve productivity and decision quality while maintaining auditability, regulatory safeguards and human oversight.

NTT DATA said the solution enables carriers to modernise core insurance operations without being locked into existing systems or a single foundation model. Its model-routing capabilities allow insurers to work across different AI models, while open integration supports deployment within existing technology environments.

The solution includes specialised models and agents trained on carrier and domain-specific data, alongside guardrails designed to support deterministic and auditable outcomes. Its AI-native knowledge base and proprietary insurance data genome provide agents with context from submissions, policies, claims and regulatory requirements.

Prebuilt and configurable AI agents are designed to enable up to three times faster deployment across underwriting, claims and customer service workflows. Cognitive and event-driven orchestration also coordinates AI agents, employees, systems and processes according to individual carrier requirements.

NTT DATA said it serves 10 of the world’s 25 largest insurers, operates 16 insurance-focused delivery centres and employs more than 12,000 insurance specialists globally. The company was also recognised as a leader in recent HFS Horizons and ISG Provider Lens research covering agentic and insurance AI services.

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