A notable accomplishment highlighted in the report is Lazada’s reduction of overall greenhouse gas (GHG) emissions by 10% compared to the previous reporting period. This achievement follows the implementation of a baseline carbon inventory in 2022 to identify key sources of GHG emissions across Lazada’s operations. This reduction aligns with Lazada’s commitment to environmental stewardship.
Lazada continues to make a positive socio-economic impact across its six markets by providing economic opportunities to over 1.1 million stakeholders, including sellers, logistics partners, and employees. The company’s engagement in the Asia-Pacific Economic Cooperation (APEC 2022) Economic Forum underscores its dedication to aiding the digital transformation of micro, small, medium enterprises (MSMEs) and enhancing regional communities.
A diverse and inclusive work environment is fostered at Lazada, where women comprise 44% of the workforce. The in-house digital learning platform, GROW, offers a comprehensive learning experience with over 1,000 courses for employees across all markets.
These were revealed in Lazada’s annual Environment, Social, and Governance (ESG) Impact report for FY2023, titled “Enriching Lives, Emerging Stronger.” This report details the company’s progress in leveraging eCommerce as a force for good within its ESG framework. The framework, introduced last year, focuses on Empowering Communities, Future-Ready Workforce, Environmental Stewardship, and Effective Governance.
Sustainability efforts extend to Lazada’s logistics operations. The Transport Access Point (TAP) program in Indonesia, part of Lazada Logistics, has significantly reduced road transport activities, avoiding over 20,000 trips and around 7 million km equivalent. The program’s collaboration with third-party partners optimizes truck usage and supports sustainable logistics.
Effective governance is demonstrated through strengthened cybersecurity measures and best practices for intellectual property protection (IPR). Lazada achieved zero substantiated complaints related to breaches of customer privacy or data loss during the reporting period. Lazada’s leadership in forming the Southeast Asia ECommerce Anti-Counterfeiting Working Group (SeCA) emphasizes the company’s commitment to IPR protection.
Gladys Chun, General Counsel at Lazada Group, emphasizes that addressing ESG issues builds a strong foundation for risk management and opportunities, fostering resilient businesses.
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