SHIELD’s Device Intelligence Boosts inDrive’s Profitability and ROI

A recent Total Economic Impact (TEI) study by Forrester Consulting highlights how SHIELD’s Device Intelligence has significantly benefited inDrive, a global mobility platform, achieving an impressive 1377% return on investment (ROI). Over three years, inDrive generated $104.6 million in benefits, with a payback period of under six months and a net present value of $97.5 million across 63 markets.

Key findings on the inDrive study include:

• Fraud Losses Avoided: $57.9 million was saved from preventing fraud incidents like driver-passenger collusion and ride manipulation.

• Resource Savings: inDrive reduced its fraud prevention resources by 92-94%, saving $45.4 million, allowing for market expansion and new product launches.

• Market Confidence: Enhanced fraud detection capabilities enabled inDrive to confidently enter high-risk markets and introduce new features, improving overall service quality.

• Trust Building: Real-time fraud prevention has fostered a safer and more transparent environment for both riders and drivers.

Fraud prevention

inDrive’s Founder & CEO, Arsen Tomsky, emphasized that the savings from fraud prevention have been redirected towards growth and innovation, benefiting their user community. The collaboration with SHIELD, which utilizes device identification to combat fraud without collecting personal data, has proved crucial in maintaining the integrity of the platform.

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