The Business Case for Personalization Among Gen MZ in SEA and Oceania

By Sangho Jo, President and CEO of Samsung Electronics, Southeast Asia and Oceania

Millennials and Gen Zs, collectively termed as Gen MZ, have had the unique experience of growing
up in the digital era, making them adept at navigating digital ecosystems in their daily lives. This also
means that they have unique perspectives and demands on technology. Seamless experiences,
intuitive interfaces, and, most importantly, personalized relevance are all key.

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For Gen MZ consumers, personalization must go beyond seeing their names on a screen, or having
their initials engraved on the back of their smartphones or earbuds cases – it must be genuine, and
meaningful. While they are more globalized than ever, Gen MZ are also hyper-aware of their local
identities and cultures and expect brands to both recognize and respect those nuances. According to
our research which surveys consumers looking to own a premium smartphone, 79% of those who
intend to personalize their phone cases prefer unique cases that are designed locally. Additionally, 8
in 10 of Gen MZs that were surveyed said that personalization allows them to express their
individuality 1 . Thus, brands who understand local cultures and values can create a deeper connection
with Gen MZ.

Innovation in Personalization

Samsung has long been enabling our users to express their identity and personal preferences
through our innovations, products, and services. The smartphone, a daily essential for Gen MZ, is a
great showcase of how we have been driving personalization at the intersection of technology and
innovation by empowering our users with the ability to customize their Galaxy experience.

Based on internal research conducted by Samsung’s Southeast Asia and Oceania (SEAO) Consumer and Market Insights team in July 2023. Consumers, aged 18 and above, and who indicated that they intended to purchase a premium mobile in the next six months were surveyed. A total of 1,246 respondents were surveyed from the following markets: Singapore (309 respondents), Indonesia (318 respondents), Thailand (305 respondents) and Vietnam (314 respondents).

This is in line with what we have found in our research, which shows that personalization is a key
driver of interest among consumers looking to own a premium smartphone, and 85% of these
consumers are likely to stay with a mobile brand that offers a wide range of personalized options 1 .
For consumers, it is not just about picking a smartphone design that is attractive, but also about
being able to personalize their devices according to their needs and wants, whether with unique
form factors such as our Galaxy Z foldables, the software and apps that elevate the devices from
mere tools to essential lifestyle partner, or accessories that are canvases showcasing their colorful
personalities and passion points.

Beyond mobile devices, consumers reflect their tastes in customizable home appliances, such as
Samsung Lifestyle TVs and Bespoke refrigerators, and enrich their home experiences with the
personalization aspects that SmartThings brings to the table.

The business value of personalization

In a world where consumer behaviors are constantly shifting in real-time, influenced by factors like
trending social media topics, viral challenges, peer recommendations, and global events, the
celebration of individuality has a timeless appeal. This is why, at Samsung, we firmly believe in
enabling our users to embrace who they truly are through our efforts in innovation and design,
whether in the ability to personalize their devices from the outside and inside, or in how we can
elevate the experience of tailoring our products to individual needs through our bespoke services.
This fuels our efforts around personalization, and we are bringing it to the next level through the
Samsung x You campaign. The campaign is our commitment as a company to continue championing
personalization across Southeast Asia and Oceania, starting first with our mobile devices including
the latest Galaxy Z series, and eventually extending to our wider product portfolio.

Gen MZ: Samsung x You campaign visuals

Anchored by a slew of collaborations with local artists and communities across the SEAO region,
Samsung x You aims to help our users express their identity, and to champion local communities and
cultures through the devices that they love. It is a call from us for everyone to be both globally
conscious and locally relevant.
In line with the Samsung x You campaign, we launched an exclusive, The Breakfast Café
Accessories Collection in SEAO. These limited-edition Galaxy Z Flip5 accessories feature both
Samsung original designs and collaboration with local partners.

The Breakfast Café keychains and Galaxy Z Flip5 Bread Flipcase

Samsung x You will also progressively roll out throughout the region, through a series of hyperlocal
campaigns with exciting in-market activities. We are collaborating with talented local artists and
brands, offering customized accessories that leverage local elements and culture, curating user
experiences such as Flip Town pop-ups for the latest Galaxy devices, and launching a new
personalization zone in our Samsung Experience Stores. At these personalization zones, consumers
get to customize their favorite products, including options to sticker them, as well as purchase
Galaxy devices that suit their individual styles.

Personalization is the future

The case for personalization in our region is clear, especially as Gen MZ consumers look to become
an increasingly dominant market force in the years to come. Their expectations, rooted in their unique
generational experiences, demand a shift in how we approach user experiences. Brands that can
effectively marry personalization with authenticity, flexibility, while considering privacy, will not only
capture the hearts and minds of Gen MZ but will also pave the way for future success.