JPA Trains AI Officers to Build and Deploy Agentic AI Assistants Across Ministries

Kuala Lumpur, 16 Dec 2025 – The Public Service Department (JPA), together with industry delivery partner and programme lead Chamrun Digital, has completed an AI & Digital Leadership Programme to strengthen the public sector’s ability to design and deploy practical artificial intelligence solutions across government.

Chamrun Digital’s Programme

Supported by the National Human Resources Development Institute (NHI) Korea and Seoul National University (SNU), the 21-week programme led and delivered by Chamrun Digital, equipped government leaders with the skills to design, govern and deploy Agentic Artificial Intelligence solutions in real ministry environments. The programme reinforced JPA’s leadership in shaping Malaysia’s future AI-ready public service.

JPA’s Approach to AI

The initiative reflects JPA’s strategic approach to building an AI-capable civil service by moving beyond theoretical training to deliver practical, deployable outcomes. Chamrun Digital appointed as the industry-driven delivery partner responsible for the end-to-end design and delivery of the programme to ensure measurable results.

Group Chief Executive Officer of Chamrun Digital, Dr Behrang Parhizkar said the programme outcomes demonstrated the public sector’s readiness to adopt Agentic AI at scale.

“Under JPA’s leadership, the Agentic AI solutions designed by officers through this programme move beyond experimentation into practical application. These solutions will reduce operational workload, simplify complex processes and enable ministries to innovate proactively,” he said.

Government Leaders Selected by JPA

A total of 22 government leaders selected by JPA underwent intensive training combining advanced AI technologies, policy development and applied problem-solving. Participants were required to design, build and validate working Agentic AI prototypes tailored to ministry-specific challenges, ensuring that learning translated directly into practical solutions.

Each participant completed a full project comprising a policy proposal, a defined problem statement and a functioning Agentic AI prototype. The work demonstrated potential to automate repetitive and complex government processes and save millions of working hours. It could also strengthen food security forecasting and planning, detect online scams and fraud risks affecting citizens, manage high-volume public inquiries efficiently, and optimise ministry operations and decision-making.

Collectively, the solutions highlighted the role of Agentic AI in enhancing productivity, accuracy and innovation across the public service.

By embedding industry-driven delivery within its leadership development framework, the department positioned itself as a central driver of Malaysia’s public sector AI talent pipeline. The approach ensures that emerging AI capabilities are aligned with public service values, accountability and national objectives while remaining practical, scalable and ready for deployment.

The partnership is widely regarded as a benchmark for government–industry–university cooperation, combining strategic public sector leadership, industry execution capability and academic guidance to build sustainable AI innovation capacity within Malaysia’s government.