Ramssol Expands AI Reach Through Wofeng CX Partnership

Ramssol’s AItech unit partners Wofeng to deliver AI-powered customer engagement solutions across ASEAN, supporting recurring revenue growth while maintaining unchanged earnings forecasts and target price outlook.

Ramssol Broadens AI Customer Engagement

Ramssol Holdings Bhd has strengthened its artificial intelligence (AI) growth strategy after its wholly owned subsidiary, Rams AItech Sdn Bhd (RAMS), signed a Memorandum of Agreement (MOA) with Singapore-based enterprise customer experience (CX) software provider Wofeng Global Pte. Ltd.

The two-year agreement positions RAMS as the implementation and managed services partner for Wofeng’s AI-powered Udesk Platform, which offers omnichannel customer engagement, contact centre, live chat, AI chatbot, ticketing and analytics solutions.

The partnership carries an indicative service value of about US$6 million (RM24 million), although revenue recognition will depend on future commercial agreements.

Under the arrangement, RAMS will implement and manage projects generated from its own customer leads, while also serving as Wofeng’s preferred implementation partner for opportunities sourced by Wofeng, subject to customer requirements and project readiness.

The partnership expands Ramssol’s AItech business beyond enterprise AI projects by incorporating a proven third-party software-as-a-service platform into its portfolio.

This complements the group’s existing PeopleTech human capital management offerings and broadens its presence into customer-facing digital engagement solutions.

The collaboration also supports Ramssol’s strategy of increasing recurring managed services revenue while creating opportunities to cross-sell AI, CX and HR technology solutions across industries including financial services, retail, healthcare, manufacturing, logistics and the public sector throughout ASEAN.

Despite the strategic significance of the partnership, analysts said the MOA is a preliminary framework and is not expected to have any immediate impact on Ramssol’s earnings, net assets or gearing. Consequently, earnings forecasts for FY2026 through FY2028 remain unchanged.

Analysts also maintained a BUY recommendation on the stock with an unchanged target price of RM1.30, citing the company’s expanding AI ecosystem, continued momentum across its PeopleTech, AItech and AutoTech businesses, and growing opportunities for regional expansion through strategic partnerships.